Specialist Multi Skill Consultant
Core
Deploy into operational areas to support customers during peaks, troughs, and critical incidents (financial hardship, fraud, bereavement) via telephony or administration.
Role type
Senior IC multi-skilled customer support consultant
Builds
Customer support outcomes and operational stability
Domain
Financial services / Banking
Deliverable
client delivery
Required skills
Financial services experience, data interpretation, multitasking, attention to detail, collaboration, adaptability
Preferred skills
Resilience, continuous improvement mindset, empathy
Responsibilities
Support customers through financial hardship, bereavement, dissatisfaction, and fraud incidents; adapt to changing operational needs; work in telephony or administration environments.
Seniority
Senior, hands-on IC