Learning & Culture Specialist (HR Trainer)
Core
Championing Gold Standards and cultivating a culture of legendary service through immersive learning, coaching, and operational presence.
Role type
Learning & Culture Specialist (HR Trainer)
Builds
A culture of excellence, empowerment, and genuine care within the hotel operation.
Domain
Luxury hospitality
Required skills
Facilitation, coaching, stakeholder engagement, luxury hospitality operations, LQA framework support, brand standards enforcement
Preferred skills
Previous Ritz-Carlton brand experience, deep understanding of Gold Standards, natural credibility, influence without authority
Responsibilities
Delivering orientation, brand training, and leadership development programs; Coaching staff in real-time operational environments; Reinforcing luxury service standards through daily engagement and observation; Supporting readiness for LQA assessments and brand audits; Partnering with department leaders to elevate performance and guest satisfaction; Identifying service opportunities and translating them into development initiatives.