Quality Manager
Core
Establish, implement, and maintain comprehensive quality management systems across all operational areas in a luxury hospitality resort to ensure compliance with international standards and drive continuous improvement in service delivery.
Role type
Quality Manager (Hospitality)
Builds
Quality management systems, audit reports, corrective action plans, and service delivery improvements
Domain
Luxury hospitality / Resort operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Root cause analysis, audit procedures, ISO standards compliance, data analysis, CAPA implementation, staff training, supplier performance monitoring, policy development, management reviews, guest feedback analysis
Preferred skills
Lean/Six Sigma methodologies, luxury resort experience, quality management certifications, mentoring experience, customer satisfaction measurement systems
Technologies
Quality management software/systems
Responsibilities
Develop and oversee quality management systems; conduct audits and inspections; analyze quality data and guest feedback; lead root cause analysis and implement CAPA; manage quality documentation and compliance; provide training and coaching to staff; monitor supplier performance; prepare quality reports for senior management
Seniority
Mid-level, hands-on IC
