Client Success Manager
Core
Strategic Client Success Manager for QAD ERP accounts, driving retention, renewals, and adoption of QAD Cloud/Adaptive ERP for manufacturing clients.
Role type
Senior Account Management / Client Success Manager
Builds
QAD ERP implementations, Cloud adoption strategies, and account growth plans
Domain
Manufacturing / Enterprise Resource Planning (ERP)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Account management, ERP consulting, executive communication, CRM management, stakeholder management, strategic planning, escalation management, subscription renewal management, client satisfaction tracking, business function knowledge
Preferred skills
QAD system expertise, manufacturing industry experience, executive presentation skills, sales operations knowledge
Technologies
QAD, QAD Adaptive ERP, QAD Cloud, CRM, Excel, PowerPoint, Word
Responsibilities
Own end-to-end commercial and relationship outcomes for assigned QAD base accounts; Guide clients through QAD Adaptive ERP upgrade planning and QAD Cloud adoption; Serve as single point of contact and trusted advisor; Collaborate with Delivery, Support, and Pre-Sales teams; Proactively manage escalations; Drive subscription renewals and client satisfaction metrics; Develop account plans and "Visions"; Track customer interactions in CRM; Monitor client growth and personnel changes; Maximize passive revenue opportunities.
Seniority
Mid-Senior, hands-on IC
