Travel customer representative/REMOTE
Core
Support clients throughout their travel journey from booking to return, handling inquiries, resolving issues, and providing booking updates.
Role type
Travel customer representative
Builds
Client travel experiences and operational support for travel agency clients
Domain
Travel and hospitality
Deliverable
client delivery
Required skills
Customer service, travel booking management, destination information, complaint resolution, communication (verbal/written), technology proficiency
Responsibilities
Respond to client inquiries via email, phone, and messaging; assist with bookings, changes, and cancellations; provide destination and policy information; follow up on trip details; handle complaints with empathy
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