Deployment Strategist / Success Engineer
Core
Own new customers from contract signature through first production call (Deployment) or manage live portfolios focusing on adoption, retention, and expansion (Success) for an AI voice platform.
Role type
Customer Operations Engineer (Deployment Strategist / Success Engineer)
Builds
AI voice agents handling thousands of conversations, end-to-end integrations into customer tech stacks (CRMs, dialers, calendars, ticketing systems)
Domain
AI voice technology / Customer Success / Enterprise SaaS
Deliverable
production ML models | product features | client delivery
Required skills
prompt engineering, API integration, webhook management, debugging telephony integrations, building scalable workflows and documentation, leading customer workshops, translating feedback to product improvements
Preferred skills
experience with voice agents or conversational AI, fluency in additional languages
Technologies
CRMs, dialers, calendars, ticketing systems, custom function tools
Responsibilities
Scope customer use cases and build/tune voice agents, design and implement end-to-end integrations, monitor agent performance and optimize prompts/conversation flows, manage account targets (time-to-value, conversion, NRR, retention, expansion), lead training sessions and build repeatable deployment playbooks
Seniority
Mid-level, hands-on IC