Helpdesk Officer
Core
Provide high-standard remote, onsite, telephone, and email IT support and solve complex networking and infrastructure issues for 900+ staff.
Role type
Senior IT Helpdesk Officer / Systems Administrator
Builds
IT support services and infrastructure maintenance for a large manufacturing group
Domain
Manufacturing / Enterprise IT Infrastructure
Required skills
Microsoft Endpoint Manager (SCCM, Intune), Windows OS, Active Directory, Group Policies, PowerShell, VBScript, WMI, Server management, OS Image deployment, Patch deployment, iOS/Android endpoint support, Dell/Lenovo hardware support
Preferred skills
Degree in Computer Science/Software Engineering/IT, Experience in large complex organizations
Technologies
SCCM, Intune, Windows Defender, PowerShell, VBScript, WMI, WSUS, VCenter, Office 365, Azure AD, Teams, Exchange Online
Responsibilities
Monitor and escalate issues impacting services, systems, and networks; Administer and maintain IT infrastructure including PCs, tablets, phones, laptops, printers, servers, and networking; Manage user account onboarding and termination; Assist on IT projects as required
Seniority
Mid-level, hands-on IC