Senior Associate, Service Desk
Core
Senior technical leader providing advanced troubleshooting, automation, and strategic improvement for enterprise IT support across global offices.
Role type
Senior IC Service Desk Engineer (IT Operations)
Builds
Production support services for hardware, software, mobile devices, and enterprise applications
Domain
Financial Services / Enterprise IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Advanced Windows troubleshooting, Microsoft 365 ecosystem, Active Directory/Entra ID, Microsoft Intune, iOS/Android support, ServiceNow, ITIL principles, remote support tools
Preferred skills
PowerShell scripting, ServiceNow development, process engineering, KCS, data analytics, AI tools/Copilot, dashboard creation
Technologies
Windows, Microsoft 365, Active Directory, Entra ID, Microsoft Intune, ServiceNow, SCCM, BeyondTrust, PowerShell, Copilot
Responsibilities
Resolve complex technology incidents and requests, drive continuous improvement of support processes, develop automation solutions, mentor junior engineers, analyze support metrics and trends
Seniority
Senior, hands-on IC with strategic initiatives