Customer Care
Hybrid
Core
Contact Centre team member providing guidance, answers, and support to NDIS participants, nominees, and service providers via phone, email, and live chat.
Role type
Customer Care Agent (Contact Centre)
Builds
Customer support interactions and issue resolutions for the NDIS ecosystem
Domain
Disability services / National Disability Insurance Scheme (NDIS)
Deliverable
client delivery
Required skills
Customer service experience, communication, problem-solving, managing complex conversations, record keeping, stakeholder management
Responsibilities
Respond to enquiries through phone, email, and live chat; explain NDIS processes and funding; handle high volumes of enquiries; make outbound calls; escalate issues when needed; maintain accurate records across multiple systems.