Retention Account Manager, SMB

Melbourne, Victoria💼 Full-time🗓 2026-09-07 → 2026-09-26

Core

Partner with SMB business owners to reduce churn, increase contract adoption, and turn challenging moments into growth opportunities within the Square ecosystem.

Role type

Senior Retention Account Manager (SMB)

Builds

Retention strategies and long-term partnerships for small and medium-sized businesses

Domain

Fintech / SMB commerce / Omnichannel solutions

Deliverable

client delivery

Required skills

Retention strategy, negotiation, financial literacy, storytelling, pipeline management, analytical thinking

Preferred skills

Knowledge of new technologies for SMBs, experience in sales or account management

Technologies

Square platform, Afterpay

Responsibilities

Deploy retention strategies to mitigate churn, strategically address customer concerns and competitive threats, evolve retention motion through insights on product and operational gaps, work with Sales, Support, Product, and Analytics teams

Seniority

Senior, hands-on IC

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About Block

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspective