Guest Service Agent
Based in New Zealand
Core
Provide warm and friendly reception to guests, guide them through their stay, and resolve issues to ensure exceptional customer service.
Role type
Guest Service Agent
Builds
Guest check-in/check-out processes and personalized guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, reservation processing, multi-channel communication, conflict resolution, local knowledge
Responsibilities
Welcome guests and manage check-in/check-out, process reservations and special requests, communicate with guests via phone/email/in-person, resolve guest issues and provide recommendations