Customer Services Representative - Infringements
Core
Handle customer enquiries and debt clearance related to parking infringement notices.
Role type
Customer Service Representative (Infringements)
Builds
Infringement management and payment resolution services for parking authorities
Domain
Smart cities / Parking technology
Deliverable
client delivery
Required skills
customer service, interpreting regulations, negotiation, problem-solving, decision-making, CRM data entry, multi-system proficiency
Preferred skills
call centre experience
Responsibilities
Deliver professional customer service in line with policies and legislative requirements, facilitate debt clearance by offering payment options, advise the public on rights and obligations under relevant Acts, provide guidance on Council processes to stakeholders, accurately record call summaries in the CRM
Seniority
Entry-level to Mid-level, hands-on IC