Collection Operations & Process Manager (all genders)
Core
Operate and optimize end-to-end collection workflows for unpaid parking fees across European markets, from data retrieval to debt recovery.
Role type
Senior Operations Manager (Collections & Process)
Builds
Automated data flows for vehicle owner identification, mailings, and interfaces with customer care and external collection partners.
Domain
Smart parking management / European debt recovery
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
End-to-end operations management, process optimization, root-cause analysis, stakeholder management, data-driven decision making, regulatory compliance understanding
Preferred skills
Experience in operational claims management or collections, technical affinity with BI tools, adaptability to new markets
Technologies
Excel, Google Sheets, Metabase
Responsibilities
Manage European workflows for vehicle owner data retrieval and debt recovery mailings, ensure GDPR and local EU compliance in collection processes, adapt collection strategies for new European markets, monitor performance metrics and initiate solutions, serve as central contact for tech teams and external partners
Seniority
Senior, hands-on IC