🌍 Community Manager, Remote- Full Time
Core
Handle customer complaints and inquiries, manage support tickets, and de-escalate conflicts to deliver exceptional customer experiences.
Role type
Community Manager (Customer Support)
Builds
Customer support operations and community engagement
Domain
Customer Service / Community Management
Deliverable
client delivery
Required skills
Customer support, Conflict de-escalation, Ticket management, Remote work
Responsibilities
Respond to customer complaints and questions across multiple channels, Manage and resolve customer support tickets independently, De-escalate conflicts and turn challenging interactions into positive outcomes, Monitor community activities and proactively identify potential issues or opportunities, Collaborate with internal teams to ensure customer needs are met and feedback is shared, Maintain clear documentation of all community interactions and ticket histories
