Community Manager
Core
Build, grow, and engage the user community across forums, social media, and user groups to foster a positive environment and strengthen brand loyalty.
Role type
Community Manager
Builds
User communities, brand presence, and user engagement strategies
Domain
SaaS / AI-powered Personal & Entrepreneurial Resource Planner
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
community engagement strategy, forum and social media moderation, user communication, event planning, community analytics, conflict mediation, brand advocacy activation, community guidelines enforcement
Preferred skills
experience with Discord/Reddit/Slack, fast-paced digital environment adaptability, user-centric mindset
Technologies
Discord, Reddit, Facebook Groups, Slack, custom platforms, analytics platforms
Responsibilities
Develop and execute community engagement strategies; Manage and moderate forums, social media groups, and user discussion platforms; Engage with users by responding to questions and fostering positive interactions; Organize and promote community events, webinars, and Q&A sessions; Collaborate with marketing, product, and support teams; Monitor and analyze community engagement metrics; Identify and activate brand advocates and superusers; Develop and maintain community guidelines and policies; Address user concerns and escalate issues
Seniority
Mid-level, hands-on IC