Analyst, Customer Service Specialist - Dedicated Servicing, Bizcare, Group CSH
Core
Resolve customer queries and service requests related to Corporate Banking products while strengthening client relationships and driving process improvements.
Role type
Senior IC customer service specialist (corporate banking)
Builds
Corporate Banking client service solutions and improved service processes
Domain
Corporate Banking
Deliverable
client delivery
Required skills
Corporate banking product knowledge, end-to-end process understanding, SLA management, stakeholder collaboration, root cause analysis, process improvement, relationship management, analytical skills, problem solving
Preferred skills
Agile multitasking, change management, strategic mindset, innovative problem solving
Responsibilities
Own and resolve customer enquiries from receipt to closure within SLA, provide value-added services and accurate advice, collaborate with stakeholders to address queries, identify process gaps and drive improvements, work cohesively as a team
Seniority
Mid-level, hands-on IC