Client Service Manager
Core
Deliver exceptional client service experience to German bank and broker clients by managing queries, escalations, and ensuring high-quality, timely service delivery.
Role type
Senior IC client service manager (German banking sector)
Builds
Client service operations and relationships for German bank broker clients
Domain
Financial services / Banking / Proxy voting
Deliverable
client delivery
Required skills
Client relationship management, team leadership, SLA management, project planning, process improvement, stakeholder coordination, risk escalation, workflow optimization
Preferred skills
Proxy voting domain knowledge, cross-functional collaboration, automation implementation
Technologies
N/A
Responsibilities
Act as primary relationship contact for German bank broker clients; manage day-to-day queries, issues, and escalations; lead onboarding of new clients, products, and processes; ensure internal and external SLAs are met; monitor system effectiveness and recommend improvements; build collaborative relationships with internal teams and counterparts; coach and mentor client service team members; review team workflows for efficiency and automation
Seniority
Senior, hands-on IC with people leadership
