Associate, Specialist, Service Delivery Engineer, Technology & Operations
Core
Provides first and second-line technical support for hardware, software, and connectivity to ensure smooth IT operations.
Role type
Senior IT Support Specialist (Service Delivery)
Builds
Stable IT infrastructure and user productivity
Domain
Banking / Enterprise IT Operations
Deliverable
client delivery
Required skills
Hardware troubleshooting, software support, device management, ticketing systems, incident management, Microsoft 365 support, asset tracking
Preferred skills
None stated
Technologies
Microsoft 365, ticketing systems
Responsibilities
Troubleshoot and resolve hardware, software, and connectivity issues; Install, configure, and maintain desktops, laptops, and mobile devices; Log, track, and resolve tickets within SLAs; Provide 24-hour standby support to VIPs; Document troubleshooting procedures and knowledge articles
Seniority
Mid-Senior, hands-on IC