Analyst, Application Support Engineer, Institutional Banking Group Technology, Group Technology
Core
Provide 24/7 IT operational support, incident management, and recovery coordination for production systems.
Role type
Application Support Engineer
Builds
Production system stability and recovery processes
Domain
Banking Technology
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, batch job monitoring, health checks, alert management, DR testing coordination, automation, SRE principles, stakeholder communication, team mentoring
Preferred skills
Post-event problem review facilitation, continuous improvement implementation
Technologies
automation tools, SRE principles
Responsibilities
Provide 24/7 IT operational support, manage incidents and recoveries, coordinate disaster recovery testing, consolidate management reports, lead post-event problem reviews, ensure proper handovers and shift duties
Seniority
Individual Contributor, operational level
