Senior Officer, Specialist, Infrastructure Engineer, Technology & Operations
Core
Managing End User Support and Windows Desktop/Laptop environments to ensure high uptime and stability of EUS systems for banking operations.
Role type
Senior Infrastructure Engineer (Windows Desktop & SCCM)
Builds
BAU support operations, new system installations, and migrations for the EUS Infrastructure domain.
Domain
Banking / Finance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Desktop OS administration, SCCM management, Printer configuration, OS patching, System hardening, Vulnerability fixing, Asset management, Incident/Change/Problem management, Root cause analysis, SOP documentation
Preferred skills
ITIL V3 certification, Vendor management, Regulatory compliance knowledge (RBI guidelines)
Technologies
Windows OS, SCCM, Printer management tools
Responsibilities
Manage BAU activities and project activities like new system installation and migration; Coordinate with users and support teams for EUS system management; Draft support documents and update operations manuals and SOPs; Collaborate with vendors for smooth introduction of new solutions; Validate Root Cause Analysis for critical outages; Ensure compliance with System & IS standards.
Seniority
Senior, hands-on IC