Commercial Security Products Senior Technical Support Engineer - Hybrid
Core
Provide expert Level 3 technical support and escalation for VideoEdge, victor, and Illustra security product portfolios, acting as the final point of contact before Engineering.
Role type
Senior Technical Support Engineer (Security Products)
Builds
VideoEdge NVRs, victor servers, and Illustra camera systems for enterprise security deployments
Domain
Security / Video Surveillance / Enterprise IT
Required skills
VideoEdge NVR support, victor server support, Illustra camera configuration, TCP/IP networking, SQL Server administration, root cause analysis, technical documentation, mentoring, scripting (PowerShell/Python), cybersecurity basics
Preferred skills
High-end CCTV system support, access control integrations, vendor certifications (CCNA, MCSA/MCSE, product-specific)
Technologies
VideoEdge, victor, Illustra, Windows Server, Linux, VMware, Hyper-V, Active Directory, SQL Server, Wireshark, RTSP, RTP, HTTP/S, WebRTC, ONVIF, H.264, H.265
Responsibilities
Reproduce and diagnose complex faults across software, server, network, storage, and camera layers; commission and fault-find complex systems; mentor and train L1/L2 engineers; create and maintain knowledge-based articles and troubleshooting guides; respond to critical-site incidents and escalated cases; travel internationally for on-site support
Seniority
Senior, hands-on IC with travel
