Operador de Monitoreo - San José, Pavas
Core
Monitor security signals, manage emergency calls via 9-1-1, coordinate with government entities, and dispatch verification units for client properties.
Role type
security monitoring operator (call center)
Builds
emergency response coordination and client incident documentation
Domain
security services / emergency response
Deliverable
client delivery
Required skills
emergency call handling, CRM software usage, ticket creation and tracking, typing speed (80 wpm), Windows 10/11 proficiency, telephone system management, alarm system troubleshooting (low to intermediate)
Responsibilities
answer emergency signals, coordinate with government emergency entities, dispatch verification units, document incident handling, manage client requests via CRM, troubleshoot alarm system issues