Security Alarm Dispatcher-4:00pm - 12:30am - Full Training Provided!
Core
Manage real-time security events, verify alarms via video/audio, and coordinate emergency responses for monitored sites.
Role type
Senior IC security operations coordinator
Builds
Real-time security monitoring and incident response solutions for customers
Domain
Security services / Physical security
Deliverable
physical/clinical work
Required skills
Alarm verification, video monitoring, live audio communication, rapid decision-making, emergency dispatch coordination, incident de-escalation, documentation
Preferred skills
None stated
Technologies
Two-way audio/video surveillance systems, automation system
Responsibilities
Perform remote security checks and virtual tours of customer locations; conduct virtual security escorts; communicate with customer locations using two-way audio/video technology; take action based on severity including contacting customers or requesting emergency services; answer inbound phone calls regarding security inquiries; maintain accurate records in the system of record; monitor, verify, and respond to alarm signals; perform video verification of alarms; notify specified individuals of alarms; provide critical life safety support by dispatching emergency personnel; provide basic alarm support such as arming and disarming alarms; manage live audio interactions in response to alarms