Alarm Dispatching Coordinator- 4:30p-1a- Incentives Included!
Core
Manage real-time security events and live audio/video interactions to prevent breaches and de-escalate threats at monitored sites.
Role type
Senior IC security operations coordinator (interactive monitoring)
Builds
Real-time security interventions and emergency dispatch for customer sites
Domain
Security operations / Physical security monitoring
Required skills
Alarm verification, video monitoring, two-way audio communication, incident de-escalation, emergency dispatch coordination, rapid decision-making, record documentation
Preferred skills
None stated
Technologies
Two-way audio/video surveillance systems, automation system
Responsibilities
Perform remote security checks and virtual tours of customer locations; Conduct virtual security escorts; Communicate with customer locations using two-way audio/video technology; Take action based on severity including contacting customers or requesting emergency services; Answer inbound phone calls regarding security inquiries; Monitor, verify, and respond to alarm signals via phone and video; Notify specified individuals of alarms per customer instructions; Provide critical life safety support by dispatching emergency personnel; Manage live audio interactions to intervene during real-time incidents; Handle security violations such as loitering or trespassing