Security Alarm Monitoring Dispatcher - 7PM-5:30AM
Core
Level 3 iSOC Coordinator managing real-time security events, live audio/video verification, and de-escalation of threats at monitored sites.
Role type
Senior IC security operations coordinator
Builds
Real-time security interventions and life safety dispatch for customers across the U.S.
Domain
Physical security / Alarm monitoring
Required skills
Alarm verification, Video monitoring, Two-way audio communication, Incident de-escalation, Emergency dispatch coordination, Rapid decision-making
Preferred skills
None stated
Technologies
Two-way audio/video surveillance systems, Automation system of record
Responsibilities
Perform remote security checks and virtual tours of customer locations; Conduct virtual security escorts; Communicate with sites using two-way audio/video; Verify alarms via phone and video; Dispatch emergency services; Document interactions and generate reports; Manage live audio interactions to intervene in incidents; Handle trespassing and security violations.
Seniority
Senior, hands-on IC
