Fire Sales Support Specialist
Core
Central resource for service agreement administration, sales support, reporting, and customer account management for Johnson Controls' recurring fire protection service business.
Role type
Sales Support Specialist (Service Agreement Administration)
Builds
Service agreements, customer accounts, and operational reports for the Fire Service sales organization.
Domain
Fire protection services / Building systems / Recurring revenue operations
Deliverable
dashboards & analysis
Required skills
Service agreement administration, Salesforce, Microsoft Office Suite, Power BI, account maintenance, data accuracy, cross-functional coordination
Preferred skills
Associate's or Bachelor's degree, experience with recurring revenue businesses, background in fire protection, construction, facilities, mechanical service, security, or life-safety industries
Responsibilities
Support customer communications, account maintenance, and service agreement administration; Maintain accurate customer and opportunity data in Salesforce; Review service agreement documentation for completeness and accuracy; Coordinate internal approvals and required documentation; Act as a liaison between Sales, Operations, Service, Billing, Accounts Receivable, Legal, and Customer Support teams; Identify opportunities to improve efficiency and consistency
Seniority
Mid-level, hands-on IC