Customer Service Representative
Core
Execute administrative tasks for Johnson Controls Fire Suppression parts and products, managing orders, inventory, and customer interactions across US, Canada, and Latin America.
Role type
Customer Service Representative (Order Management)
Builds
Order confirmations, shipment tracking, and customer support for fire suppression systems.
Domain
Building systems / Fire suppression / Thermal management
Required skills
Problem solving, Proactive, Agile, Task management, Active listening, CRM experience (Salesforce), ERP experience (SAP), Attention to detail, Microsoft Office Suite
Preferred skills
Bilingual
Responsibilities
Enter orders efficiently, Send order confirmations, Manage incomplete/credit hold orders, Monitor inventory levels, Manage backorders, Maintain ship dates, Manage order cancellations, Answer calls, Handle customer questions regarding shipments and escalations, Pull regular reports, Manage cases in Salesforce.com