Customer Support Coordinator
Core
Coordinate scheduling, logistics, and billing for building technology service installations to ensure high customer service and meet SLA requirements.
Role type
Operations Coordinator (Service Delivery)
Builds
Service installations for smart buildings (healthcare, schools, data centers, etc.)
Domain
Building Technology / Smart Buildings
Required skills
Scheduling, Logistics management, Billing/Invoicing, MS Excel, Communication, Decision-making
Preferred skills
Customer Service experience, Operations experience, Adaptability
Technologies
MS Office, Excel
Responsibilities
Assist with scheduling sub-contractors and assigning work based on workloads; Place purchase orders and coordinate equipment delivery; Manage billing invoices and resolve customer financial disputes.