Customer Care Service Support Coord 2
Core
Coordinates administrative, purchasing, inventory, and business process activities to support HVAC service operations and ensure efficient service delivery.
Role type
Customer Care Service Support Coordinator
Builds
HVAC service delivery operations
Domain
HVAC / Field Service Operations
Deliverable
dashboards & analysis
Required skills
Administrative coordination, Purchasing, Inventory management, Work order tracking, Vendor administration, Data accuracy, Microsoft Office proficiency
Preferred skills
HVAC industry experience, Associate degree, Knowledge of billing processes
Responsibilities
Maintain customer accounts and service records, Create and manage purchase orders, Coordinate inventory tracking and reconciliation, Monitor work orders and assist in job completion, Track operational exceptions and process gaps, Coordinate technician on-call schedules, Support vendor onboarding and subcontract administration, Support reporting and performance metric tracking
Seniority
Mid-level, hands-on coordinator