Disponent (m/w/d)
Hybrid
Core
Planning and coordinating service operations for repair, maintenance, and service work to ensure timely execution.
Role type
Service operations dispatcher
Builds
Service schedules, parts requisitions, and customer service reports
Domain
Industrial services / HVAC (implied by Johnson Controls)
Required skills
Service planning, incident management, customer communication, parts logistics, report analysis, MS-Office, Oracle Fusion, Salesforce
Preferred skills
French, Italian, technical aptitude
Responsibilities
Plan and coordinate service interventions, log and assess fault reports, track service and parts orders, handle customer inquiries and complaints, prepare and analyze service reports
Seniority
Mid-level, hands-on IC