Client Resource Coordinator
Core
Coordinates customer service requests, manages technician scheduling, and ensures technical service work is completed to customer expectations in the building systems and energy efficiency industry.
Role type
Client Resource Coordinator (Service Operations)
Builds
Technical service delivery for data centers, healthcare, pharmaceuticals, and advanced manufacturing clients
Domain
Building systems, thermal management, energy efficiency
Deliverable
client delivery
Required skills
Customer service coordination, technician scheduling, billing reconciliation, Microsoft Excel, project accounting basics, stakeholder communication
Preferred skills
Service industry operations management, project costing principles, business review analysis
Responsibilities
Receive and process customer service requests, match technicians to service needs, communicate action plans to customers, reconcile daily service requests and billing, coordinate labor scheduling, maintain customer and subcontractor relationships, support business reviews and warranty claims
Seniority
Individual Contributor, mid-level operational support