Disponent im Servicebereich (m/w/d)
Core
Prioritize, schedule, and coordinate service and maintenance dispatch for heating and cooling technicians to ensure customer satisfaction and operational efficiency.
Role type
Service Dispatch Coordinator
Builds
Service schedules and maintenance workflows for heating and cooling systems
Domain
CleanTech / Renewable Energy / HVAC Services
Required skills
Dispatch planning, customer service, stakeholder coordination, problem-solving, digital process affinity, communication
Preferred skills
Experience with Google Suite, Salesforce, improvisation in high-pressure situations
Technologies
Google Suite, Salesforce
Responsibilities
Prioritize and schedule service/maintenance technician assignments, make key decisions on daily dispatch plans, act as central interface between technical back-office and field technicians, support craftsmen as first point of contact, ensure customer satisfaction through solution-oriented scheduling
Seniority
Junior to Mid-level, hands-on IC