Service Coordinator
Core
Schedule routine and remedial service visits for subcontractors, dispatch callouts, and manage work orders for building systems maintenance.
Role type
Service Coordinator (Customer Service)
Builds
Maintenance schedules and work orders for subcontractors
Domain
Building systems / Thermal management / Energy efficiency
Required skills
Customer service, Scheduling, Dispatching, Documentation management, Multi-tasking, Computer proficiency, Decision-making, Problem-solving, Organization
Preferred skills
Planning experience, Salesforce experience
Responsibilities
Schedule planned maintenance and reactive works for subcontractors, Complete and send work orders to subcontractors, Liaise with teams to ensure visits are completed, Chase outstanding paperwork, Provide customer service via phone and email, Work with Service Managers to utilize engineers productively
Seniority
Individual Contributor