Customer Care Service Support Coord 3
Core
Coordinates employee safety statistics, manages truck inventory, schedules technicians, processes customer orders and shipments, and tracks system needs for Johnson Controls' field service operations.
Role type
Service Operations Coordinator
Builds
Field service schedules, customer service requests, and inventory management for thermal management and building systems.
Domain
Industrial services / Building systems / Energy efficiency
Required skills
Service operations management, service scheduling, inventory management, customer order processing, data management, Microsoft Office proficiency, independent work, organizational skills, attention to detail, interpersonal communication, project prioritization
Preferred skills
Associate's degree, project accounting, costing principles
Technologies
Microsoft Word, Excel, PowerPoint, Internet business applications
Responsibilities
Coordinate employee safety statistics and track safety training; manage truck inventory counts and generate on-call schedules; schedule and dispatch technicians for customer service requests; process customer orders, shipments, and vendor invoices; create and track RMAs; maintain customer bill-to account information; perform Customer Resource Coordinator duties as overflow.
Seniority
Mid-level, hands-on IC
