Customer Experience Coordinator
Core
Coordinate engineer schedules and manage customer appointments to ensure timely, minimal-disruption installations for building systems.
Role type
Customer Experience/Dispatch Coordinator
Builds
Field service operations for thermal management and building systems
Domain
Building systems, energy efficiency, decarbonization
Deliverable
client delivery
Required skills
scheduling, workload balancing, customer communication, computer literacy, problem-solving
Preferred skills
experience in scheduling or planning, knowledge of security or engineering industry
Responsibilities
Dispatch engineers to customer appointments, balance engineer workloads, coordinate customer visits from start to finish, solve problems with engineers and managers, support team logistics and follow-up visits
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