Service Resource Coordinator
Core
Scheduling and dispatching HVAC service technicians to manage preventative maintenance and unscheduled service calls for customers in data centers, healthcare, and manufacturing.
Role type
Service Resource Coordinator (HVAC)
Builds
Timely completion of preventative maintenance and service repairs for commercial and industrial clients
Domain
Building systems / HVAC / Thermal management
Deliverable
client delivery
Required skills
Service operations management, labor scheduling, customer communication, issue resolution, time and expense reporting, parts ordering support, daily debriefing
Preferred skills
Associate degree, project accounting or costing principles
Responsibilities
Receive and schedule customer service calls, manage technician schedules, coordinate daily debriefs with technicians, ensure job completion and customer satisfaction, process parts orders and purchase orders, reconcile billing exceptions, monitor time and expense reporting
Seniority
Individual Contributor, mid-level (2-5 years experience)