Customer Service Employee
Core
Managing the full order lifecycle from request to delivery for fire safety and fastening materials in the Netherlands and Germany.
Role type
Customer Service Associate (Order Management)
Builds
Order processing, delivery coordination, and client support for fire safety and fastening products
Domain
Fire safety and fastening materials (B2B industrial)
Deliverable
product features
Required skills
Order processing, SAP proficiency, multi-language communication (Dutch, German, English), client relationship management, logistics coordination, documentation handling
Preferred skills
Experience with ERP/CRM systems, technical product knowledge
Responsibilities
Answering customer inquiries via phone and email, processing and tracking customer orders, coordinating with sales and logistics teams, managing delivery schedules and payment terms, preparing transport documentation and product datasheets, maintaining high customer satisfaction
Seniority
Individual Contributor, operational level