Atención a clientes - Call Center
Core
Night shift customer service executive managing phone support, emergency service tickets, and shipment scheduling.
Role type
Customer service representative (night shift)
Builds
Customer service interactions and service ticket resolution
Domain
Customer support / Service coordination
Deliverable
client delivery
Required skills
Phone communication, ticket management, scheduling, system data entry, escalation handling
Preferred skills
English conversational, computer tools proficiency
Responsibilities
Answering customer calls, creating and tracking emergency service tickets, planning shipments, updating internal systems, escalating incidents, collaborating with the team for service continuity