Atención a clientes - Call Center
Core
Managing telephone customer service interactions, creating and tracking emergency service tickets, and coordinating service delivery schedules.
Role type
Customer service representative (call center)
Builds
Customer service interactions and service ticket resolutions
Domain
Customer support / Service operations
Deliverable
client delivery
Required skills
telephone communication, ticket management, schedule coordination, data entry, incident escalation
Preferred skills
English conversational, computer tools proficiency
Responsibilities
Answering customer calls, creating and tracking emergency tickets, planning shipments, updating internal systems, escalating incidents, collaborating with the team
Seniority
Entry-level, individual contributor
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