Client Resource Coordinator
Core
Coordinate service scheduling and technician dispatch for building maintenance and repair operations.
Role type
Operations Coordinator (Service & Scheduling)
Builds
Preventative maintenance schedules and service delivery for commercial buildings
Domain
Building Technology / Facility Management
Deliverable
product features
Required skills
Service operations management, labor scheduling, customer communication, issue resolution, time and expense reporting, parts ordering support
Preferred skills
Project accounting principles, associate degree
Technologies
NxGen
Responsibilities
Receive and schedule customer service calls, manage technician schedules to align with maintenance goals, coordinate daily debriefs with technicians, process customer POs and parts orders, monitor time and expense reporting, reconcile billing exceptions
Seniority
Mid-level, hands-on IC