HVAC Truck Based Customer Support Coordinator
Core
Schedules and dispatches HVAC technicians for preventative maintenance and unscheduled service calls, managing daily operations and customer communication for a truck-based field team.
Role type
Service Operations Coordinator (Dispatch)
Builds
Timely completion of preventative maintenance and repair jobs for customers in data centers, healthcare, and manufacturing.
Domain
Building systems / Thermal management / HVAC
Required skills
Service scheduling, dispatch management, customer communication, job completion assessment, parts ordering support, time and expense reporting, WIP management, exception reconciliation
Preferred skills
Project accounting, costing principles
Technologies
NxGen
Responsibilities
Receive and schedule customer service calls; coordinate labor scheduling for technicians; communicate action plans and service details to customers; debrief daily technician activities; manage parts ordering and PO creation; monitor time and expense reporting; reconcile billing exceptions (SIR and AP).