Client Resource Coordinator 2
Core
Schedules and manages HVAC service technicians and mechanics to ensure timely completion of preventative maintenance and customer service requests.
Role type
Service operations coordinator (HVAC)
Builds
Preventative maintenance schedules and service delivery for data centers, healthcare, and manufacturing clients
Domain
Building systems / HVAC / Energy efficiency
Required skills
Service operations management, labor scheduling, customer communication, issue resolution, daily debriefing, account information management, parts ordering support, time and expense reporting review
Preferred skills
Associate degree, project accounting or costing principles
Technologies
NxGen
Responsibilities
Receive and schedule customer service calls, manage technician schedules, coordinate daily debriefs with technicians, resolve customer inquiries and escalate issues, maintain customer account data, support parts ordering and PO creation, review and correct timesheets, attend team huddles and planning meetings
Seniority
Mid-level, hands-on IC