Client Resource Coordinator
Core
Schedules and dispatches field technicians for preventative maintenance and service calls, ensuring timely job completion and customer satisfaction.
Role type
Operations Coordinator (Service Dispatch)
Builds
Field service schedules and operational workflows for building systems maintenance
Domain
Building systems / Thermal management / Facility services
Required skills
Service scheduling, dispatch coordination, customer communication, issue escalation, time and expense reporting, parts ordering support, job completion assessment, daily debriefing, data entry in NxGen
Preferred skills
Project accounting, costing principles
Technologies
NxGen
Responsibilities
Receive and schedule customer service calls; manage technician schedules; coordinate daily debriefs; resolve customer inquiries and escalate issues; monitor time and expense reporting; support parts ordering and PO creation; reconcile billing exceptions.
Seniority
Mid-level, hands-on IC