Client Resource Coordinator 2
Core
Coordinate service scheduling and manage technician assignments for preventative maintenance and customer service requests in the building systems industry.
Role type
Service Operations Coordinator
Builds
Preventative maintenance schedules and service delivery for data centers, healthcare, and manufacturing clients
Domain
Building systems / Thermal management
Required skills
Service operations management, Labor scheduling, Customer communication, Issue resolution, Time and expense reporting, Parts ordering support
Preferred skills
Associate degree, Project accounting principles
Technologies
NxGen
Responsibilities
Receive and schedule customer service calls, Manage technician schedules and daily debriefs, Coordinate job completion and billing processes, Resolve customer inquiries and escalate issues, Monitor time and expense reporting, Support parts ordering and PO creation
Seniority
Mid-level, hands-on IC