FM Helpdesk Coordinator
Core
Central point of contact for strategic FM partnerships, managing enquiries and resolving complaints across phone, email, and digital channels.
Role type
Facilities Management Helpdesk Coordinator
Builds
Customer service interactions and service issue resolutions for large corporate clients
Domain
Facilities Management / Corporate Services
Deliverable
dashboards & analysis
Required skills
Communication, Time management, Multitasking, Customer service, Troubleshooting, KPI monitoring
Responsibilities
Manage and respond to FM enquiries, Resolve complaints and feedback, Collaborate with internal teams to troubleshoot issues, Monitor and meet KPIs and SLAs, Support daily routines and contribute to continuous service improvement