FM Helpdesk Coordinator
Core
Central point of contact for strategic FM partnerships, managing enquiries and resolving complaints across phone, email, and digital channels.
Role type
Facilities Management Helpdesk Coordinator
Builds
Customer service interactions and service issue resolutions for large corporate clients
Domain
Facilities Management / Corporate Services
Deliverable
client delivery
Required skills
B2B customer service, multi-channel communication, complaint resolution, KPI/SLA monitoring, troubleshooting
Preferred skills
FM operations familiarity, large corporate client experience
Responsibilities
Manage and respond to FM enquiries across phone, email, and digital channels; Resolve complaints and feedback at first contact or escalate appropriately; Collaborate with internal teams to troubleshoot and resolve service issues; Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction; Support daily routines and contribute to continuous service improvement