Analista de Operações de Campo I
Core
Manage and monitor field technical teams' routes, dispatch daily operational activities, and support decision-making through data analysis.
Role type
Field Operations Analyst
Builds
Operational efficiency and service delivery for field teams
Domain
Field services operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Route management, Dispatching, Field team coordination, Service provider management, Operational KPI monitoring, Data analysis, Resource allocation planning, SLA compliance, Advanced Excel (pivot tables, filters, charts, macros), Route optimization tools
Preferred skills
Field operations experience, Service order monitoring, KPI tracking (response time, SLA, resource availability, operational productivity)
Responsibilities
Manage and monitor field technical teams' routes, Dispatch and control daily operational activities, Collaborate with internal technical teams and service providers, Monitor service orders and operational KPIs, Analyze operational data to support quick and accurate decision-making, Support field operations planning and resource allocation, Ensure compliance with deadlines, SLAs, and quality standards
Seniority
Junior, hands-on IC
