Agent Productivity Program Manager, Equipment - Remote
Core
Develop and execute programs to drive sales and operational productivity for Johnson Controls Equipment Agent partners.
Role type
Program Manager
Builds
Standardized operating procedures, onboarding frameworks, training solutions, and performance dashboards for the Equipment Agent channel.
Domain
HVAC industry, Equipment sales channel management
Deliverable
product features
Required skills
Program management, stakeholder liaison, process standardization, onboarding design, training program delivery, KPI tracking, data management, cross-functional collaboration, performance assessment
Preferred skills
Leadership in training or development, analytical mindset, multi-initiative management
Technologies
Agent portal, performance tracking tools
Responsibilities
Serve as primary liaison to Agent stakeholders; Develop role clarity documentation and SOPs; Design onboarding/offboarding frameworks; Manage Agent portal content; Organize training programs; Track and report on KPIs; Present performance insights to leadership.
Seniority
Mid-Senior, hands-on IC