Learning Experience Manager | Ortigas
Core
Design, develop, and maintain training programs and applications to meet enterprise functional business requirements and operational needs for a BPO organization.
Role type
Training Manager (L&D)
Builds
Site-wide training initiatives, campaign-specific training programs, and development curricula for Team Leaders and Teammates.
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project management, curriculum design, training program implementation, stakeholder communication, policy planning, testing tool development, cross-functional collaboration, audience adaptation, calendar planning, quality standards enforcement
Preferred skills
Experience with Google and MS Office applications, ability to create engaging technical training materials
Responsibilities
Lead design and development of existing and new training applications; implement and enforce development team guidelines and processes; create and maintain training materials for campaign task mastery; propose and publish a year-long training calendar with quarterly objectives; plan total training policies, programs, and new testing tools; communicate with Operations Director, Operations Manager, and US counterparts.
Seniority
Manager, hands-on leadership