Technical Program Manager
Core
End-to-end delivery of complex, large-scale customer programs for AI-powered industrial control systems, ensuring successful execution from kickoff through long-term support.
Role type
Senior Technical Program Manager (Customer Success focus)
Builds
AI-powered supervisory control systems for industrial facilities (factories, power plants, buildings)
Domain
Industrial automation, AI/ML in industrial environments, HVAC, data centers
Deliverable
client delivery
Required skills
Program management, stakeholder management, risk management, cross-functional team leadership, strategic planning, process improvement, technical documentation, customer relationship management
Preferred skills
PMP certification, mentoring/coaching, product strategy influence, operational excellence
Technologies
Agile, Waterfall, risk management frameworks, AI tools
Responsibilities
Own end-to-end delivery of complex, large-scale customer programs; Lead program strategy and planning; Serve as primary customer-facing program leader; Work closely with engineering and product teams; Independently manage high-complexity engagements; Lead executive-level communication; Proactively identify program risks and improve delivery workflows; Shape and influence customer strategy; Establish and improve program management best practices; Own comprehensive program documentation; Lead complex internal initiatives; Peer-mentor other TPMs; Adapt project management methodologies; Use AI tools strategically
Seniority
Senior, hands-on IC with mentorship responsibilities