Senior Technical Engineer Contact Center
Core
Design, innovate, and support the Nice CXone omnichannel contact center suite (ACD, IVR, Workforce Engagement, AI) to enable life-saving operations for global contact centers.
Role type
Senior Technical Engineer (Contact Center Technology)
Builds
Global Contact Center technology infrastructure and solutions
Domain
Contact Center Technology / Telecommunications / AI
Deliverable
production ML models | product features
Required skills
Contact Center Technology Design, Nice CXone suite, troubleshooting call flows, root cause analysis, technical communication, relationship building
Preferred skills
None stated
Technologies
Nice CXone, ACD, IVR, Workforce Engagement, Feedback Management, Performance Management, Interaction Analytics, Artificial Intelligence
Responsibilities
Engage in technical exploration and design of contact center solutions; troubleshoot incidents and service requests; make technology understandable to non-technical partners; establish relationships with business partners
Seniority
Senior, hands-on IC