Specialist Professional Services Engineer
Core
Customer-facing engineer implementing, configuring, and optimizing NICE CXone, WFM, and EEM solutions for enterprise contact centers.
Role type
Specialist Professional Services Engineer
Builds
Contact center digital solutions (CXone, WFM, EEM) for enterprise clients
Domain
Contact Center Technology / Customer Experience
Deliverable
production ML models | product features | infrastructure
Required skills
Product implementation & integration, NICE CXone suite, NICE WFM, NICE Engage, Advanced Solutions (Recording/Telephony Integrations, MDC, LDAP, SSO, ACD, DB migrations, Disaster Recovery, HA), Systems testing, Troubleshooting, VoIP experience, AI/automation principles
Preferred skills
Microsoft Windows Server (IIS), Red Hat Enterprise Linux, Network testing tools, AWS/Azure/VMWare/Citrix, NICE certifications
Technologies
NICE CXone, NICE WFM, NICE Engage, MDC, LDAP, SSO, ACD, Windows Server, IIS, Red Hat Enterprise Linux, Avaya, Cisco, Nortel, AWS, Azure, VMWare, Citrix
Responsibilities
Install and integrate NICE Cxone and other software solutions on site or remotely, Work with implementation teams from project kick-off to handover, Ensure technical architecture components are properly integrated, Conduct systems testing for performance and reliability, Collaborate with Project Managers to design and oversee end-to-end project rollouts, Document lessons learned and resolutions to the Knowledge Base
Seniority
Senior, hands-on IC
